To establish a transparent and integrated structure for water supply and sewerage services that delivers effective and efficient service to consumers;

To ensure long term availability and sustainability of water supply including the conservation of water;

To promote the protection and preservation of watercourses and water catchments ;

To facilitate the development of competition to promote economy and efficiency in water supply and sewerage services industry;

To establish a regulatory environment which facilitates financial self sustainability amongst industry players in the long term;

To regulate for the long-term benefit of the consumers;

To ensure the provision of affordable services on a equitable basis;

To improve the quality of life and environment through effective and efficient management of water supply and sewerage services;

To establish an effective system of accountability an governance between industry and players; and;

To regulate the safety and security of water supply and sewerage systems.